Omni Channel Operations & Planning Sr Mgr

Responsibilities
The Omni Channel Operations and Planning Sr Manager supports the fulfillment operations of the stores. This position is responsible for identifying opportunities for The Container Store to improve the fulfillment operations by evaluating store performance and working with Store Leadership to improve key Omni Fulfillment Metrics. This includes operations related to buy-online-pickup-in-store (BOPIS), store pick-up orders, same-day delivery, ship from and ship to store as well as custom spaces delivery.

What We Stand For

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Principal Duties and Responsibilities

• Monitors store order fulfillment reporting to identify exceptions and areas for improvement in store fulfillment operations
• Works with technology and product team to identify improved metrics or gaps in existing reporting as well as functionality improvements in the system
• Works with the Store Leadership Team to identify exceptions and actions to take to bring performance back in-line with service level agreements (SLA)
• Works directly with store management teams to coach and train on areas that directly impact the store's omni fulfillment performance
• Works with retail operations and engineering to develop and document best practices for order fulfillment in the stores
• Works with supply chain and distribution center teams to implement quality control processes to insure the accuracy of all customer orders sent to the stores
• Work with DC Operations on improving shipping speed and damage rate metrics
• Works with the eComm team to review and analyze net promoter scores and research detractor comments to identify opportunities for improvement
• Work with eComm and other involved teams in mapping the new product introduction process for the web focused on shortening the cycle time from purchase commitment to display on PDP
• Develop forecast for fulfillment types to aid in financial planning, and actively analyze forecast to actual variances to regularly update financial plans
• Administers the Omni Fulfillment Awards program to recognize excellence in the stores as it relates to serving customers and achieving/exceeding SLAs

Experience and Skills Preferred

• College degree preferred
• Three to five years of experience in retail operations analysis, financial/inventory analysis, or retail distribution/industrial engineering required
• Strong computer skills: proficiency in Outlook, Word, PowerPoint, Publisher, Access, and extensive knowledge of Excel
• Experience with Microstrategy a plus
• Basic understanding of SQL a big plus
• Understanding of corporate computer systems involving large scale computing and data movement
• Ability to travel 20% a year, based on the business needs
• Based in Dallas/Ft. Worth area on a hybrid schedule, 3 days in office/2 remote
• Must be at least 18 years of age

We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.

Here's a peek at what you can expect:

• Competitive health, dental, and vision plans to keep you and your loved ones well.
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
• Unique "1equals3" website for easy access to your benefits information and company updates.
• We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.

For our full-time associates, we offer even more:

• Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
• Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
• Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
• Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
• Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
• Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.

But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.

Company will not pay costs associated with immigration sponsorship.

The Container Store promotes a smoke-free, drug-free environment.

We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act

Office Physical Requirements

State Specific Notices

Qualifications