Manager of Omnichannel Fulfillment Operations
Location:
Coppell
,
Texas
Department:
Operations
Type:
Other
Salary:
Responsibilities
The Omnichannel Fulfillment Operations Manager owns and improves ecommerce fulfillment execution across store-based and drop-ship channels to deliver a seamless customer experience. This role is responsible for identifying breakdowns in ecommerce order flow, driving root-cause analysis, and influencing operational and system changes that improve key fulfillment metrics. The position partners closely with Store Operations, Drop-Ship, Technology, Customer Service, Transportation, and Merchandising teams to improve performance across BOPIS, ship-from-store, and vendor-direct fulfillment programs. This is a full-time, salaried, exempt position with no direct reports initially and a hybrid work arrangement based at The Container Store's Support Center in Coppell, TX.
Position Reports To
VP, Chief Logistics Officer
What We Stand For
Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.
Principal Duties and Responsibilities
Here's a peek at what you can expect:
Company will not pay costs associated with immigration sponsorship.
The Container Store promotes a smoke-free, drug-free environment.
We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act
Office Physical Requirements
State Specific Notices
#LI-DR3
Qualifications
The Omnichannel Fulfillment Operations Manager owns and improves ecommerce fulfillment execution across store-based and drop-ship channels to deliver a seamless customer experience. This role is responsible for identifying breakdowns in ecommerce order flow, driving root-cause analysis, and influencing operational and system changes that improve key fulfillment metrics. The position partners closely with Store Operations, Drop-Ship, Technology, Customer Service, Transportation, and Merchandising teams to improve performance across BOPIS, ship-from-store, and vendor-direct fulfillment programs. This is a full-time, salaried, exempt position with no direct reports initially and a hybrid work arrangement based at The Container Store's Support Center in Coppell, TX.
Position Reports To
VP, Chief Logistics Officer
What We Stand For
Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.
Principal Duties and Responsibilities
- Owns day-to-day ecommerce fulfillment performance across store fulfillment and drop-ship channels, including BOPIS, ship-from-store, and vendor-direct fulfillment
- Monitors and improves key fulfillment KPIs including ship speed, fill rates, order accuracy, cancellations, and damage performance
- Identifies fulfillment execution issues, conducts root-cause analysis, and influences corrective actions across systems, vendors, and store operations
- Serves as the subject matter expert for omnichannel fulfillment workflows, order sourcing logic, and execution standards
- Supports onboarding of new stores and drop-ship vendors, including configuration, training, and operational readiness validation
- Develops and maintains fulfillment performance reporting, dashboards, and ad hoc analyses to support operational decision-making
- Serves as the primary business owner for fulfillment-related systems and data inputs, including Rithum (CommerceHub), Order Management Systems, and store order processing tools
- Collaborates closely with Store Operations, Drop-Ship Business teams, Buyers, Vendors, Customer Service, Transportation, and Technology teams to improve fulfillment outcomes
- Escalates recurring or systemic fulfillment issues with clear data, impact assessment, and recommended solutions
- Supports reduction of customer service contacts over time by addressing systemic fulfillment issues rather than individual order exceptions
- College degree in Supply Chain, Industrial Engineering, Business, or related field, or equivalent work experience
- Minimum 5 years of experience in ecommerce fulfillment, omnichannel operations, store fulfillment, supply chain operations, or related environments
- Hands-on experience supporting BOPIS, ship-from-store, and/or drop-ship fulfillment programs
- Advanced Microsoft Excel skills; proficiency with Microsoft Office Suite (PowerPoint, Word)
- Strong analytical skills with experience working directly in data to identify trends and drive operational decisions
- Experience documenting, improving, and influencing operational processes across cross-functional teams
- Based in the Dallas/Fort Worth area; role housed in Coppell, TX
- Ability to travel up to 10 percent based on business needs
- Experience working with Order Management Systems and fulfillment platforms (Rithum/CommerceHub or similar)
- Experience with BI tools such as Power BI, Tableau, or SQL
- Retail or omnichannel ecommerce experience in multi-store environments
- Exposure to vendor performance management and compliance
Here's a peek at what you can expect:
- Competitive health, dental, and vision plans to keep you and your loved ones well.
- 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
- Unique "1equals3" website for easy access to your benefits information and company updates.
- We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.
- Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
- Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
- Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
- Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
- Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
- Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.
Company will not pay costs associated with immigration sponsorship.
The Container Store promotes a smoke-free, drug-free environment.
We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act
Office Physical Requirements
State Specific Notices
#LI-DR3
Qualifications