Chief of Staff & Project Manager to the COO

Overview
The Chief of Staff & Project Manager (CoS/PM) serves as a force multiplier to the Chief Operating Officer of Bed Bath & Beyond, Inc., translating enterprise vision into structured execution across the organization. This is a high-visibility, high-impact role for a director-level operator who thrives in ambiguity, leads cross-functionally without formal authority, and brings rigor, pace, and clarity to a fast-moving operating environment. Reporting directly to the COO, the CoS/PM owns the COO's time-and-action calendar, drives the operating cadence of the COO's organization, and ensures the right people, decisions, and deliverables are aligned to the company's most critical priorities. The role is part program manager, part strategic partner, and part air-traffic controller - the connective tissue between vision and execution. This is a full-time, salaried, exempt position.

What We Stand For

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Responsibilities

• Translate the COO's strategic priorities into clear workstreams, milestones, owners, and deliverables.
• Build and maintain the enterprise time-and-action calendar, ensuring every initiative has defined timelines, dependencies, and accountability.
• Drive end-to-end program management for cross-functional initiatives spanning merchandising, supply chain, store operations, digital, marketing, and finance.
• Anticipate roadblocks, surface risks early, and proactively mobilize the right stakeholders to resolve them.
• Design and run the COO's operating rhythm: monthly operating reviews, quarterly planning, and offsites.
• Set agendas, prepare pre-reads, capture decisions, and track action items to closure with relentless follow-through.
• Ensure leadership meetings are decision-oriented, well-prepared, and time-efficient.
• Maintain a single source of truth for status, decisions, and commitments across the COO's portfolio.
• Partner with senior leaders across the company to align priorities, unblock teams, and accelerate execution.
• Influence outcomes through clarity, credibility, and collaboration - not hierarchy.
• Serve as a trusted intermediary, representing the COO's intent in meetings the COO cannot attend.
• Build durable working relationships across functions, levels, and personalities.
• Prepare the COO for board meetings, executive reviews, town halls, and external engagements with crisp, high-quality materials.
• Conduct ad hoc analysis, draft communications, and synthesize complex information into clear recommendations.
• Manage special projects on behalf of the COO, from concept through execution.
• Provide a thoughtful sounding board on organizational, operational, and strategic decisions.

We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.

Here's a peek at what you can expect:

• Rewarding pay to recognize the value you bring to the team.
• Competitive health, dental, and vision plans to keep you and your loved ones well.
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
• Unique "1equals3" website for easy access to your benefits information and company updates.
• We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.

For our full-time associates, we offer even more:

• Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
• Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
• Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
• Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
• Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
• Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.

But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.

Qualifications

• Bachelor's degree required, MBA or equivalent advanced degree a plus.
• 8-12+ years of progressive experience in program management, chief of staff, strategy & operations, management consulting, or similar high-performance environments.
• Demonstrated success leading cross-functional initiatives in a complex, matrixed organization: retail, e-commerce, or consumer experience strongly preferred.
• Track record of operating at and influencing the executive level.
• Exceptional program management discipline: scoping, planning, sequencing, and driving execution against tight timelines.
• Outstanding written and verbal communication - able to write for a CEO, present to a board, and brief a store leader with equal effectiveness.
• Sharp analytical and problem-solving skills; comfortable with data, financials, and operational metrics.
• Strong executive presence, judgment, and discretion when handling sensitive information.
• Bias for action, ownership mentality, and comfort with ambiguity.
• Skilled at managing up, across, and down - building trust and momentum at every level.
• Highly organized, detail-oriented, and relentlessly follows through.
• Calm under pressure; thrives in fast-paced, high-stakes environments.
• Humble, low-ego, and team-first - makes others around them better.
• Curious, commercially minded, and energized by the pace and reinvention of retail.
• Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team-focused, and life-changing

The Container Store promotes a smoke-free, drug-free environment.

We are proud to be an Equal Opportunity Employer and comply with the

Americans with Disabilities Act

Stores Physical Requirements

State Specific Notices