Account Coordinator - Seasonal

Responsibilities

The Account Coordinator - Seasonal position is responsible for daily communication with customers, stores , Market Customer Spaces Sales Manager and both employee and third-party installation coordinators and installers . This position is responsible for managing the information flow between all partie s involve d in the installation process. This includes the O utside S ales D esign C onsultant s , C entral Design Team , and a s well as the Customer Solutions Department (CSD ) . This is a full -time, hourly , and seasonal position . Must be based in Elmhurst, IL or the surrounding area and willing to work onsite. This is not a remote position.

Principal Duties and Responsibilities

• Works to ensure the customer's installation is completed on the initial visit by facilitating communication between customers, stores and installers (employee and third-party) with a focus on the customer experience
• Resolves installation issues in a timely manner via phone call and email communication with installers (employee and third- party) and stores
• Collaborates with team members and supervisors efficiently and effectively, to assist customers
• Utilizes C all Logs /emails to communicate effectively with stakeholder s when issues occur prior to or during installation
• Collects all pertinent information from callers to create effective and concise incident descriptions
• Accountable for the timely and accurate updates to the incident in Salesforce, and for keeping all stakeholders informed throughout the process
• Confirm the color and version of the sp ace is correct before selling i t
• Adjusts installation orders for changes in price, schedule and designs when applicable
• Maintains product knowledge of all custom closets system s and related components
• Collects installation fees as needed
• Processes installation charges for customers on TCS credit cards as needed
• Provides Certificate of Insurance to involved parties f or employee installer markets and facilitates the process for third party markets, based on customer's building requirements
• Maintains awareness of current and upcoming sales promotions
• Communicates Installation Survey results to third party contractors
• Consistently arrives promptly to work the assigned schedule
• Responsible for maintaining discretion related to all confidential/sensitive company and customer information
• Performs all other assigned tasks and duties

Experience and Skills Required

• Experience in customer service field required ; retail experience a plus
• Strong communication with internal and external customers
• Strong computer skills: proficiency in Outlook, Word and knowledge of Excel
• C ommitted to working scheduled hours and has the flexibility to work additional hours ba sed on changing business needs , including evenings and weekends
• Knowledge of industry business and passion for following trends in the industry
• Communicates clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization.
• Strong time management and organizational skills with the ability to successfully manage multiple projects at once
• Q uickly separate s the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
• Flexible, with a positive attitude and passion for knowledge
• Possess focused attention to detail and solid organizational and prioritization skills while working quickly and accurately under pressure
• Professional manner and strong communication skills internally and with outside vendor partners
• Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
• Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team- focused and life-changing

This is a seasonal position, with potential to convert to a full time exempt position, although not guaranteed.

Company will not pay costs associated with immigration sponsorship.

The Container Store promotes a smoke-free, drug-free environment.

We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act

Office Physical Requirements

State Specific Notices